Owning the Customer Experience

 Jamie Livermore, CEO of the Atlanta Center for Cosmetic Dentistry, will join us to chat about Owning the Customer Experience from the first phone call.  She will share her philosophy and how it has impacted the success of ACCD.  And how it has evolved since her involvement in the company.  Jamie will discuss how she and her team ensure that every touch has the experience in mind.  Jamie will share her approach to training your team (even if you are the team) for both the best and worst situations.  Including her proven method for handling upset customers while never wavering from the customer experience.

This discussion-style presentation will allow you insights into how the CEO of a multimillion-dollar business has approached the customer experience throughout the growth stages of the company and how she sees the customer experience evolving as they continue to grow.

What customer experience means in a high-touch business?  How to get everyone (employees and contractors) on board with the customer experience?  How to maintain the customer experience even when the customer is upset?  

Speaker Bio

Jamie has a passion for developing people, her mission is to positively impact their professional life in a way that also enhances their personal life. She started out over 40 years ago as a dental assistant, went on to obtain her dental hygiene license and 20 years ago started her own dental consulting business. She is now honored to hold the position of CEO at ACCD where she has experienced her greatest professional fulfillment. Jamie lives on a cattle farm with her husband, they have two grown sons and three grandchildren.

 

Event Url:- https://www.ewomennetwork.com/event/owning-the-customer-experience-7742/register

Event Location:- 

Maggiano's Little Italy
1601 Cumberland Mall  
Atlanta GA 30339
United States

Contact Number: 404-488-5258

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